If you are experiencing buffering issues, please try these steps first before posting issue in public chat.
1. On your device, open a web browser, and go to www.speedtest.net. Start a speed test and verify download speeds after test. Your download speeds should be at or above 25mbps or higher for best performance without buffering.
2. If you have a VPN, temporarily, disable and then try again. If issues resolves, try changing your VPN server location to a different location and then re-enable your VPN.
3. If you DO NOT have a VPN, it is recommended to use a VPN, as your ISP (Internet Service Provider) could be throttling your speeds down, causing low download speeds, causing the buffering issue.
4. On your device, download an app called “Background Apps & Process List”. This app allows you to see what apps or processes are all running in the background of your device. When running this app, it will show you each app, and allow you to Force Close each app. You will need to close all unnecessary apps as this can also effect performance of your device, and cause buffering issues, especially on a firestick.
5. Reboot your Wi-Fi router, and then your Modem, and then your Device.
6. If buffering occurs on one channel, but not another, please report the channel category and channel name that is having the buffering problem.
